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WARSAW, Poland - April 9, 2002 - Netia Holdings SA (Nasdaq: NTIAQ, WSE: NET), Poland's largest alternative provider of fixed-line telecommunications services, today announced the launch of CORE, the first integrated customer relationship management system of any Polish telecommunications operator. The name CORE is derived from "focus on COst and REvenue," an initiative which will increase Netia's customers' satisfaction while further reducing operating costs. Customers will benefit from better, speedier, and more personalized service, strengthening Netia's competitive position within the liberalized telecommunications sector.

CORE provides Netia with an integrated platform for managing all customer service, billing and management reporting operations. Netia's Call Center consultants will now have a full customer history at their fingertips, including past interactions, bills and payments, in order to provide more immediate service to business and residential customers. The system will ensure seamless and efficient workflow throughout our sales, customer care and network operations, in order to deliver faster response times in answering inquiries and resolving technical problems, while enhancing management's ability to analyze and improve processes.

The first release of the new platform went live on April 7, 2002, for domestic long distance customers (prefix service). All of Netia's customers will be migrated onto the new platform before the end of 2002. Netia's cost-benefit analysis for the CRM project foresees a positive return on investment within two to three years.

The solution was developed following a competitive tender awarded to Accenture as integration partner, "Clarify" and "Geneva" as the respective CRM and billing software and integration component "Tuxedo."


Some of the information contained in this news release contains forward-looking statements. Readers are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those in the forward-looking statements as a result of various factors. For a more detailed description of these risks and factors, please see the Company's filings with the Securities and Exchange Commission, including its Annual Report on Form 20-F filed with the Commission on March 28, 2002 and it Current Report on Form 6-K filed with the Commission on April 3, 2002. The Company undertakes no obligation to publicly update or revise any forward-looking statements.